FREQUENTLY ASKED QUESTIONS

How can MrKirana help me?
MrKirana can help you by making your shopping experience easier and hassle-free. We know how big a pain grocery shopping can be, and how we all dislike going to the store. But what if there was someone who could do it for you? This is where we step in.

What kinds of products does MrKirana sell?

From MrKirana you can choose from over 5,000 products spread across various categories such as grocery, beverages, personal care products, baby care products, stationary, packaged foods and much more.

Is there a minimum order value for delivery?

There is no minimum order value. For orders upto Rs.250/-, we provide free delivery, below which Rs.50/- will be charged per order as a delivery fee.

What is MrKirana's delivery process?

Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered either on the same day(if placed before 2 PM) or the next day(if after 2 PM). Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

What if I'm not home to receive my order?

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

What if I didn't like the quality of the products delivered to me?

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Person. If it would be feasible to refund you for the poor-quality product, we would immediately do so.

Can I cancel my order?

No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

What if products ordered by me are out of stock?

In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, in case similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online MrKirana account in case of Prepaid Orders.

How can I pay for my MrKirana orders?

As of now, we accept the following payment options for your convenience:

Cash on Delivery (COD)

Debit/Credit Card on Delivery

Net Banking

All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

Are there any hidden charges I should know about?

No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!

I have a coupon code, how do I redeem it?
At the time, you select proceed to payment option, you will find an option for entering your coupon code at the bottom of the screen. Kindly enter your coupon code there and enjoy getting a further discount on our already lower prices.

How do I know the payment status?

It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.

Do I get an invoice for my order?

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.

How does COD (Cash-On-Delivery) work?

We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!

When and how will I get my refund in case of cancellation or product return?

The refund of the excess money received will be processed within 3 working days of the return or cancellation. The process for the actual refund may take 7-14 working days to reflect in your Credit Card or Bank Account. All refund will be subject to deduction of Delivery Charges or Offer Values as applicable For enquiries on refunds – please send us an e-mail on the 'Contact us' page and our representative will update you on the status either via e-mail or through a phone call.

What credit cards do you accept on Card on Delivery?

We accept only Visa and Mastercard on card on delivery payment option. American Express is not valid on card on delivery payment option.

I have more questions/suggestions, how do I get in touch?
In case of any other queries or suggestions, please write to us at [email protected] We will get back to you as soon as possible.

I had an issue with your service, who do I get in touch with?
We take pride not only in our service but also of the fact that we can make our customers happy and satisfied. We will revert back almost instantly and resolve the issue in the least possible time.
Feel free to call us at +91- 9926648666 or email us at [email protected] Our office hours are 9 AM - 10 PM all days of the week.